Poor client management and lack of proper staff training (of how to address customers) in certain outlets .
Quality of food is surely excellent but if client responds mainly to how he/she gets treated.
If panarotti management does not counter this weakness, it may soon be outrun by similar competitors....
Only 3 table to cater for when i arrived and yet had to wait almost 10 minutes for someone to come take my order. Again insistence of employing mainly foreign staff who arent fluent in french or creole causes lots of ordering problem and perhaps communication problem with the kitchen as orders keeps coming in late. 55 mins for a wrap and pizza for one person is not acceptable at all. Especially when the pizza is under-cooked and doughy. Ordered extra chicken and pepper toppings got extra cheese and extra mushroom. So wither the order was wrongly taken or the communication with kitchen wrong or kitchen staff made mistake. This isnt the first time my order was messed up. And never was anything done. The sauces on the table are not worth it, they do not appear to be fresh. The food is good, but not up to the level. I suggest getting the items as it, do not make any swaps or additions or removals and do not order any special items as it seems to confuse them. It would seem the reason it is one of the place with space during the rush hour because people try to avoid it.
Price is high, quality of the food is average. Waiter forgot to pass the order to kitchen and after an hour told us the kitchen is out of stock for the course.
But they did not forget to put this on bill)
We are disappointed.
Alors ou téléphoner 10 15 pou passe ene commande pou livraison 2 pasta et 1 sub. A noter ki 10h sa zistoir la ouvert.
Deja lor téléphone zot pena n maniere kozer ek client (une jeune fille je suppose). Kumadir in derange li. Li pena n fason parler avec n client pour li prend coordonnées. Si pas kapav travail avec client ferme li plitot ou mette bane dimoun competent. En plus pou dir dimoun 1h ki pou gagne manger la. Ek pou dir dimoun ek touper ki ena gro command mais franchement 2 pasta n sub tousa letemps la? ti manque ingredients pou prepare nou manger ???
DECEVANT. DIMOUN P MORT DE FAIM MATLO
SERVICE NOT VALUE FOR MONEY. SOIS DISANT FREE DELIVERY KUMADR P DIRE DIMOUN BEZ SEC KUMSAEM
MERCI BONNE ANNEE -_-
Had been there numerous times. The veg and non-veg thalis are excellent for lunch time. Even the package for 4 that we ordered on another occasion was awesome. If u are looking for delicious Indian cuisine and less spicy food, then it's the place to be. Kids will eat without complaining. They don't sell alcohol but it's not a priority or a miss when the food is so so appetising!
Poor customer experience! Menu overpriced for the quality of food and beverages! No chips available although advertised on the menu and next to one of the biggest supermarket! Sautéed vegetables were dunk in soya sauce and totally uneatable! the wraps are cheap faratas used as wraps not even freshly done or warmed up! would not recommend at all!
It was a take out order. Disappointed with the grilled shrimps butter garlic. It came out small shrimps n the overall food quantity was poor for the price. We went there for the quality of food even though the prices were high but it was not better. Called the restaurant to confirm for the shrimp order and portion and they were rude and did not care about customer experience.
I ordered for home delivery today from Highlands and was told that delivery will be made within 45mins - 1hr; however, I had to call again and despite telling them that we have children waiting for their dinner, the delivery guy called after 2 hours...i simply cancelled the order and was at least expecting some apologies but received none...if that is how you treat your customers, then believe that you have just lost a regular one...
I had a terrible experience. In addition to the fact that the food was over priced, the staffs behaved very rudely towards local customers. Furthermore, there are not many choices for beverages. I ordered an iced tea which had absolutely no taste. It was like drinking plain water and ice. Also, it was pretty tough to find a parking spot over there. I would not recommend anyone to go there.
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