Once a customer?s reservation is confirmed, a restaurant is setting aside a table especially for the customer. Furthermore, in many cases, after receiving your table booking, the restaurant will purchase the required ingredients for the preparation of your meal as well as start the initial preparation work, making sure they can serve you the meal you have ordered in the best way possible.
With that, we understand that plans can change. If a customer needs to change or cancel his/her reservation, please follow the guidelines and cancellation policy below to avoid being charged a late cancellation or missed reservations (no-show) fee.
If a customer needs to change a reservations
Please send us an email at email@example.com, a minimum of 48 hours in advance, should you wish to change your reservation. In these cases our priority is to discuss with the restaurant whether they can make a change based on your availability and their own. Restaurants cannot always accommodate changes, but from our side, we shall do our best to take care of you.
Cancellation by customer
Cancellation of a restaurant deal booked as Open Voucher / Gift Card:
Please note that in case a customer would like to cancel an Open Voucher / Gift Card before the Restaurant deal was reserved for a specific date, then the customer will only be charged with a cancellation fee of 10% of the total amount of the voucher (this is to cover our booking processing fees and handling costs).
Late cancellations and missed reservations
Late cancellations and missed reservations result in direct damage to our restaurant partners, so we strongly encourage our customers to cancel/reschedule their reservation well in advance in order to allow the restaurants with as much notice as possible for such cancellation.
In such cases, cancellation charges apply according to the table below:
Charged as a % of the order amount for the product
15 days before the date of the product
6-14 days before the date of the product
1-5 days before the date of the product
Less than 48 hours before the starting time of the product (meal / lunch / dinner / package)
Notice of cancellation will only be effective when it is received by E-mail sent to Restaurants.mu:firstname.lastname@example.org
Reserved date or time for the Restaurant deal = the specific date or time for which the customer is supposed to go on for the booked meal. This can be breakfast, lunch, dinner or any other restaurant package, according to the reservation made by the customer
These cancellation charges are calculated as a percentage of the total order amount for the Restaurant deal the customer would like to cancel.
The date of which we receive the customer?s written notification of cancellation is the date we will use in order to calculate the appropriate cancellation charge.
No refund is available once a restaurant deal has commenced, or if any package, spa treatment, drinks, meal or any other service has already been utilized.
If a client does not arrive for his/her reservation and does not cancel in advance, it is considered as a "missed reservation," and the client will be charged 100% for a last minute cancellation.
To maintain a high level of service for all restaurants, accounts with multiple late cancellations and missed reservations may be suspended.
Cancellation by restaurants.mu
In the unlikely event, a booked Restaurant deal is cancelled by the restaurant and/or Restaurants.mu, the Restaurant voucher shall remain valid and Restaurants.mu will make every endeavour to rebook the Restaurant Deal at a mutually convenient time within the next 3 months. Where a booking cannot be re-arranged the Restaurant voucher can be used in exchange for products and services up to the face value of the voucher (subject to voucher expiry and availability of the product or reservation at the restaurant).
Restaurants.mu cannot be held liable for any travel or fuel costs in relation to a cancellation and Restaurant vouchers that are not rebooked or exchanged [within 3 months from the date the Restaurant deal was cancelled by Restaurants.mu] for products and service shall be forfeited.