Question 1

Finding the right restaurant

Accepted Answer

Search, filters, the map and our recommendation helper — the quickest routes to a table you will enjoy.

Question 2

How to book a table

Accepted Answer

Find a restaurant that takes bookings, send your request in a couple of minutes, and know exactly what happens next.

Question 3

Changing or cancelling a booking

Accepted Answer

How to move a booking to another time, cancel it properly, and what happens if you do not turn up.

Question 4

Complete your profile and earn points

Accepted Answer

Fill in your profile details and your private dining profile to earn 200 points in total, and get recommendations that actually suit your taste.

Question 5

How to write a review

Accepted Answer

How to post a review step by step, what makes one genuinely useful, and what happens to it after you press send.

Question 6

If your review was not published

Accepted Answer

What our moderation looks for, the most common reasons a review is held back, and how to fix and resend it.

Question 7

Adding photos to a review

Accepted Answer

Sizes and formats we accept, how to attach photos while you review, and how they are checked before they appear.

Question 8

Points, badges and the leaderboard

Accepted Answer

How contributing earns points, what badges recognise, how the weekly leaderboard works, and where to see your own totals.

Question 9

Your account and your public profile

Accepted Answer

What signing up gives you, what other people can see, and how to control it.

Question 10

Saving restaurants you like

Accepted Answer

The heart button, your saved list, and why saving works even before you sign in.

Question 11

Reporting wrong details on a restaurant page

Accepted Answer

Wrong hours, an old phone number, a closed restaurant — how to tell us, and what we do with it.

Question 12

Adding a restaurant that is missing

Accepted Answer

How to tell us about a place we do not list yet, what we check, and how long it takes.

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