Debonair's Port Louis is an utter disgrace. i had ordered 9 pizzas for a party at 13.00 last Sunday, to be delivered at 18.00. When we queried them, they confirmed that they will deliver on time despite the amount of pizzas ordered. Called them at 18.10, they said that the pizzas are ready and are being cut and will be delivered in 10 mins. Called at 18.30, they said the delivery person is about to leave for the delivery. Called at 18.50, they said that they have only 1 delivery motorcycle and it was not working, so they will walk to my house (some 25 mins away) to deliver!! I had to borrow a car to fetch the pizzas. But the pizzas were warm, and a couple were even lukewarm. But the waitress Vandana stated that all had been prepared at the same time and were hot. They really need to open the dictionary to look for the meaning of "lukewarm", "warm" and "hot"!! Ignorance is not an excuse. On top of that, the pizzas lacked mozarella, it looked more like tiny bits of chicken and veggies and sauce on a crust! Pathetic, amateurish and disgraceful customer service, awful lukewarm pizza and blatant lying to a regular client from Debonairs staff. This is the last time I order something from them.

Ordered 2 pizzas by phone. The waiter got one of the order wrong. When I went to pick up my order, the waitress was irritated at me because THEY GOT THE ORDER WRONG! The waitress was also not interested in giving me the food that I already paid for. Overall the customer service needs further improvement, in terms of how they deal with customers and their attitudes. They need to understand that the customer is KING and acknowledge when they messed up!

When my boyfriend called they picked up at the very first ring. My pizza came in about half an hour, still hot. Its not the very first and last time im gonna buy from there. I find the pizza quite good very saucy unlike the other ones where pieces get your throat dry. For me its a 8/10.

On 25th December 2013 i have place an order at Deboniares Port louis at 18:45. The counter person who take my order have told me that as its a public holidays your home delivery might take one and a half hour 1hr30.. and time was passing by. It was 9pm still no delivery has been made yet, at 9h15 i've reject my order.. I Have told to the manager that its might have been late for minutes not for hours and they take my complaint for granted.Very dissapointed with the service. If i was a VIP CLIENT WILL THEY EVER DO SO.. WIll SUCH MISTAKES HAPPENS? STOP taking people for fools. Customers are kings. Bad Feedback ever .

They deliver on time, my pizza was great as usual, and the staff was very nice

They are joking, its been the 10th time i'm calling but no answer.

I've tried all numbers possible to reach them because I wanted to order pizza but they never picked up the phone. I don't know whether they want to do business correctly. It was an order for around 50 persons. Then I phoned Pizza Hut and they picked up on the third ring and I placed the order.

The food is ok but too oily. Also, the seats are not appropriate, they made my back ache.

ok guys, so here it is. Pizza was 75 mins late arriving - delivery order. I called twice to ask wtf was up. Second time I got the manager. He told me that it was on the way. When I asked if I need to pay he said that the RULES are that I must pay if the pizza is hot!!! So i asked him if it is hot and 4 or 5 or 6 hours late, do I still need to pay --- and he said "yes"!!!! What a pathetic performance . I hope the guy who owns this franchise reads this, cos you are running a sick organization dude!

The places are well situated but service and food not to the norms of the brand. Will lost marketting later on. my words...

too oily :( the service good.. overall **silent**.....